My Help

Features My Help

A Multi Channel Application for our staff which is SLA driven for queries, Service Requests (All tickets will go to Manager for approval 1st before it is auto assigned to the resolution team) and Concerns management with built-in Workflow & Escalation matrix.
Provides ability for staff to Accept/Reject resolution as well as has the ability for the user to rate the resolution providedPlease login using your Zimbra/O365 username & password without @concentrix.com.E.g 1Name – Sudhanshu NayyarMy help Username – Sudhanshu.nayyarPassword – Zimbra/O365 passwordE.g 2Name – Amit SharmaMy Help Username – Amit.sharma8Password – Zimbra/O365 password